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Whether you have a question about our crystals, need guidance finding your perfect match, or simply want to share your crystal journey — we're here, listening.
Frequently Asked Questions
Quick answers to our most common questions
📦 How long does shipping take?
We process orders within 1-2 business days. International delivery typically takes 7-21 days depending on your location.
🔮 How do I know which crystal is right for me?
Check our Crystal Guide to find stones matched by Five Elements, Zodiac, or intention. You can also email us for personalized recommendations!
♻️ What is your return policy?
We offer 30-day returns for unused items in original packaging. Due to the personal nature of crystals, we want you to be completely satisfied with your choice.
✨ Are your crystals authentic?
Yes! All our crystals are 100% natural and ethically sourced. We personally select each stone for its quality and energetic properties.
🧘 How do I cleanse and charge my crystals?
We recommend cleansing with moonlight, sage smoke, or selenite. Check our Rituals blog for detailed guides on crystal care.
Send Us a Message
We read every single message personally
"Every crystal finds its person. We're just here to help them meet."
— Chi & Stone Team